Business and Leisure Shopping Malls

Menu Joy

RESTRICTION STATUS

REGULATING ENTRY AND EXIT

Stand-alone restaurants in Malls can open subject to Qatar Clean Program for Restaurants.
Ehteraz App to be downloaded by all employees and customers, and check that the status is green to allow entry.

INFECTION PREVENTION AND CONTROL

Masks to be worn by all staff.
Disposable gloves may be worn by staff during Mall operations if needed. However, frequent hand sanitization may be a better option than gloves, which can be a source of contamination if not appropriately used, and should be replaced as per MOPH policy and guidance).
All regularly touched surfaces should be disinfected frequently using standard disinfection products.
Provision of hand sanitizer at entrances and promote hand hygiene practice.
Use physical barriers between staff (e.g., cashiers) and customers where practical.
All mall employees should be educated about not going to work if they develop respiratory symptoms or fever and should report sick to their employer.
Disinfection and cleaning of malls should be done at night after closing hours to minimize the interaction of housekeeping with customers and sales persons.

HANDLING OF PRODUCTS

Minimize handling of products by employees and customers product lists on display, pre-bagged orders for on-line pick- up.
Eliminate samples of products to reduce the risk of contamination.
Discontinue the use of display items that cannot be cleaned and sanitized.
No test products/ reusable samples (along with any tools to apply makeup) will be permitted.
Customers are not allowed to try on items such as earrings, rings, etc.

SHOPPING BAGS

Re-usable bags: should not be used – recyclable paper bags or single-use plastic bags should be used instead.

MONEY HANDLING

Shops should minimize cash transactions and encourage the use of cards for payments.
Clean and disinfect the card payment equipment after each use.

EDUCATION & AWARENESS

Keep employees and customers updated on COVID-19 safety and prevention information and guidelines. The emphasis that protecting public health is paramount to the Mall. Use MOPH health messages and materials. Let customers know what steps you are taking to keep them safe.

ONLINE ORDERS

Implement and encourage taking orders online and deliver or use pick-up services.

OPENING HOURS AND PARKING

Parking spaces shall be restricted by controlling the number of customers and ensure the cars are parked away from each other.

VULNERABLE GROUPS

Special considerations should be made for vulnerable groups to keep them safe and protected, e.g., fast track access and service.
Vulnerable groups are strongly advised to remain at home (e.g. elderly, pregnant, and those with chronic illnesses).

COVID-19 Services Assistant خدمة المساعدة الخاصة بكوفيد-19