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  • Wholesale markets will remain open with a capacity of up to 30%. 
  • Children under 16 years old are not allowed in.​

  •  ​Regulate entry to ensure premises do not become overcrowded and not to exceed the maximum allowed occupancy.
  • Thermal screening of employees, and customers (entry prohibited for those with a body temperature of 38 degrees or higher).
  • Ehteraz App to be downloaded by all employees and customers, and check that the status is green to allow entry.
  • Domestic vehicles allowed at the main market gate only.
  • A restricted number of trucks & industrial vehicles allowed entrance through different gates and timings.
  • Regulate entry to ensure premises do not become overcrowded and close off the market entrance when the number of visitors reaches allowed capacity.
  • Limit number of building entrances & exit (only 2).
  • Dedicate separated doors for inflow and outflow.
  • Closure of entrances to the other areas of the market.​​

  • Keep occupancy of public places/venues, workspaces, businesses, and shops at a minimum space of 9 meters square per person​
  • Keep at least 1.5 meters distance between people.
  • Increase space between vendors and limit the number of customers who can enter the market at one time based on the visitation rate.
  • Remind customers of social distancing requirements - Clear and visible signage.
  • Use floor markings to maintain physical distancing
  • Make regular announcements to remind customers to follow social distancing advice
  • The maximum number of salespeople per shop is 2, and for wholesale a maximum of 3.
  • Signage, stickers, and banners will be displayed in multiple languages.
  • Staff numbers & retailers should be kept at a minimum (50% of normal level of staffing) to manage the operations.

  • Masks to be worn by all staff and customers.
  • Employees must undergo regular testing as per MOPH guidance.
  • All regularly touched surfaces should be disinfected frequently using standard disinfection products.
  • Provision of hand sanitizers in several locations within the market for customers uses such as entrances, halls, toilets, etc.
  • Retailers should have sanitizer dispensers and surface disinfectants to clean the frequently touched areas.
  • Managers, staff, and vendors can wear disposable gloves during market operations. However, gloves provide a barrier between hands and produce; however, they can be a source of contamination if not appropriately used and should be replaced as per policy and guidance.
  • Vendors should not use tablecloths to make it easier to clean and sanitize surfaces. There should be increased cleaning at the start/end of the day.
  • Markets/vendors can use standard disinfectants as a sanitizing agent. Remind vendors that the virus can stay on surfaces for hours to days, on cardboard for 24 hours, and up to 2-3 days on plastic and stainless steel.
  • Trolleys will be disinfected/sanitized before and after each use.
  • Hand washing stations with soap and hand sanitizer should be brought in for customer use.
  • Public toilets open with strict hygiene measures in place.
  • Allocate a designated room for isolation to be used in case of suspected cases.
  • Ensure that the Material Safety Data Sheet (MSDS) is available for each cleaning and disinfectant to provide data on their quality.
  • Porters over the age of 50 years are not allowed to work during this phase.
  • Reusable bags should not be used – recyclable paper bags or single-use plastic should be used instead

  • Minimize the handling of products by employees and customers.
  • Eliminate samples of products to reduce the risk of contamination.
  • Discontinue the use of display items that cannot be cleaned and sanitized. 
  • No test products/ reusable samples will be permitted.
  • Plastic film to cover items to prevent customers from touching them.

General measures:
  • Entrance for local auction and import auction must be separated. 
  • Area for local auction must be separated from area for import auction
  • Physical barrier between the customers’ lane (public zone) and cashiers & registration agents (work zone) must be created. 
  • To minimize buyers’ crowd, keep 90 minutes break between the starts of the local auction and the import auction (i.e. 05.00am for local auction and 06.30am for import auction)    
Auction Operations: 
  • Assign dedicated parking area, time block, and maximum number of farmers. 
  • Assign dedicated parking area, time block, and maximum number of buyers. 
  • Assign time block and maximum number of auctioneers, with a clear offloading and sales operation mechanism. 
  • Assign time block and maximum number for Aswaq staff, with a clear mechanism for registration of offloaded products, offloading inside auction, and support loading (external barrow boys are not allowed) 

  • Markets and vendors should minimize cash transactions and encourage the use of cards for payments.​
  • Clean and disinfect the card payment equipment after each use.

  • Keep employees and customers updated on COVID-19 safety and prevention information and guidelines. 
  • Emphasize that protecting public health is paramount.
  • Use MOPH health messages and materials. 
  • Let customers know what steps you are taking to keep them safe.

  • Offer to take orders online with delivery or allow pick up

  • Make special considerations for vulnerable groups and keep them safe and protected.​

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COVID-19 Services Assistant خدمة المساعدة الخاصة بكوفيد-19
COVID-19 Services Assistant خدمة المساعدة الخاصة بكوفيد-19