Business and Leisure Health Clubs, Gyms and Spas

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RESTRICTION STATUS

COVID-19 COMPLIANCE MANAGER

A dedicated COVID-19 Compliance Manager should be appointed for every facility responsible for ensuring compliance with this guidance, and the education and awareness of staff and customers of rules and guidance.

REGULATING ENTRY

Ehteraz App to be downloaded by all staff and customers, entry only permitted for those with green status

INFECTION PREVENTION AND CONTROL

Wearing of face masks is mandatory for customer service employees working indoors including cashiers, receptionists and security personnel.
Provide facilities for regular hand hygiene using soap and water or hand sanitizer for staff and customers.
Amend job descriptions to include cleaning and disinfection duties.
Before opening conduct a physical review of all facilities to ensure all essential systems are operational and clean (e.g fitness equipment).
Staff will carry out regular cleaning of high-contact touchpoints and hard surfaces throughout the premises between clients, every 2 hours, and as needed, in all areas.
Encourage customers to bring their own towels, personal hygiene kit, and water bottles and extra masks.
Provide sanitizing wipes and clean water dispenser.
Mandatory to provide material to wipe/disinfect equipment before and after use.
When handling soiled linen, follow precaution and proper use of PPE (face masks, gloves).
Cleaning and disinfection of all areas at the start and end of each day and as needed.
Identify a protocol for employees to follow if they or a customer become ill or present signs of illness.
Comply with MoPH Heating, Ventilation, Air Conditioning (HVAC) guidance prior to reopening.
Comply with MOPH Guidelines for pools, if an indoor or outdoor pool is included in the facility

RECEPTION AREA

Provide hand sanitizers at the reception area.
Clean and disinfect card machines, pens, counters, and other hard surfaces between customer use.
Make available locker keys to guests on arrival at reception. Visibly sanitize all keys in front of the guest when handing out and receiving back.
Remove magazines, newspapers etc from public areas.
Clean and disinfect shelves and items in hard surface containers in retail areas and remove testers.

MASSAGE SERVICES

Clients should come based on prescheduled appointment only (no walk in).
Visual indication of service providers washing hands prior to and following treatments.
Encouraging clients to wash or sanitize hands prior to treatments
Staff to wear clean gown/uniform which is changed between customers.
Cleaning and disinfection of all the surfaces and equipment used between customers, including door handles, light switches, counter tops, treatment tables, trolleys, face cradles, workstation equipment, stools, etc.
Clean and disinfect all tools and implements in accordance with standing regulations.
Clean and disinfect containers where tools and implements are stored.
Maintain 15 minutes downtime between clients for proper ventilation, cleaning and disinfection.
Allow single client use of towels, taking into consideration necessary precautions when handling soiled linen.

GYM FLOORS

Equipment should be cleaned and disinfected after each customer use – this can be done either by the customer or by staff using spray and cloths provided, in addition to the regular cleaning schedule.
Ensure that extra signage regarding physical distancing is in place around the free-weights area.

FITNESS CLASSES

Allowing training in groups in outdoor areas.
Limiting classes to a maximum of 25 people.
Provide a minimum of a 15-minute window in between classes, to include 5 minutes of ventilation by opening doors and windows followed by 10 minutes for cleaning and disinfection.
Schedule by online/phone booking to restrict capacity.
Equipment (including mats, etc.) have to be cleaned and disinfected between use by a staff member using spray and cloths provided and follow manufacturer recommendations.
Cleaning and disinfection of all hard surfaces every 2 hours, and as needed.

EDUCATION AND AWARENESS

Keep staff and customers updated on COVID-19 safety and prevention information and guidelines.
Identify ways to visibly promote /cleaning and disinfection activities.
Emphasis that protecting public health is paramount to the facility.
Use MoPH health messages and materials.
Let customers know what steps you are taking to keep them safe.

HEALTH AND SAFETY OF EMPLOYEES

Educate staff on the importance of COVID-19 precautions including effective hand washing practices, proper Personal Protection Equipment (PPE) use, and updated treatment protocols.
Staff who are unwell should not be at work.
Educate staff to maintain physical distancing, including during breaks, and modify break times to avoid staff congregation
Educate staff on proper responses to guests who challenge physical distancing, wearing of masks and other precautions

MONEY HANDLING

VULNERABLE GROUPS

Vulnerable groups (including those above the age of 60, pregnant women, or those suffering from chronic conditions) are advised to remain at home.

COVID-19 recovered patients who have been infected in the last 12 months are entitled the same privileges as vaccinated individuals.

COVID-19 Services Assistant خدمة المساعدة الخاصة بكوفيد-19