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  • Reducing the presence of employees in the workplace to 50%, while the rest of the employees continue with their work remotely, with the exception of the health, education and security sectors.
  • All meetings are held remotely, while urgent business meetings are allowed for a maximum of 5 people, while adhering to precautionary measures and procedures.​​

  • Appoint a designated employee to act as a Compliance Officer to ensure implementation and monitoring of all guidance, including social distancing and infection prevention and control.

  • ​Develop and update a COVID-19 response plan to deal with suspected/confirmed cases of COVID-19 in the workplace and specify what is to be done if an employee displays symptoms during working hours.
  • Conduct a risk assessment on health and safety before any return to the workplace and put in place relevant measures to ensure the health and safety of employees in line with MOPH guidance. The assessment should cover risks posed by facilities, services, working conditions, and the composition of the workforce.​
  • Based on the conducted risk assessment, develop a plan for resumption of services, and staff return to work in line with the phases.​
  • A log of all participants in any group activity or service that require multiple staff is kept facilitating contact tracing if needed.

  • Thermal screening of employees and visitors. Entry prohibited for those with body temperature of 38 degrees or above.
  • Etheraz App to be downloaded by all employees, and visitors, and check that the status is green to allow  entry.

  • 1.5 meters minimum distance between staff during their work, or 9 meters square per person is recommended. In cases where distance cannot be maintained, the physical barriers must be used to separate employees.​
  • Use floor and furniture markings to maintain appropriate social distancing.​
  • Avoid hot desking (i.e., use of the same desk by multiple employees).​
  • Remind employees of distancing requirements using clear and visible signage.
  • Avoid using elevators, and where not possible, limit the number of people using the elevator.​
  • Limit the presence of maintenance teams inside offices during working hours and ensure their green Ehteraz status, wearing masks and compliance with all precautions.

  • Provide hand sanitizer for use by staff in several locations within the facilities.
  • Promote regular hand hygiene and disinfection.​
  • Employees must wear masks at all times.​
  • Avoid handshakes and all forms of physical greetings that requires touching or coming close​
  • All regularly touched  surfaces  should  be  cleaned  and disinfected frequently using standard disinfection products​
  • Toilets are cleaned and disinfected periodically and after each use. ​
  • Maintain good ventilation in all workplace areas, either through natural methods, or air conditioning
  • Promote hygiene when coughing or sneezing using a clean tissue, or elbow, and safely discard of used tissue in a bin 
  • Air conditioning filters to be cleaned and replaced regularly to optimize effectiveness.
  • Encourage staff to notify management if they feel any COVID-19
    symptoms, or are caring for a COVID positive relative
  • Limit paperwork as much as possible, including internal circulars and exchange of files
  • All employees must undergo regular testing
  • Wearing disposable gloves is  not  routinely  recommended as per MOPH protocol.
  • Staff should refrain from coming to work if they come into contact with confirmed or suspected COVID-19 patients and should not hesitate to be excused from work or request leave if they develop any symptoms or signs of sickness.
  • Limit unnecessary movement between offices.
  • Prohibit personal visits during office hours.
  • Use disposable cups and trays when serving drinks.​

Meetings should be conducted online. Face-to-face meeting should only be conducted if absolutely necessary and should follow the following precautionary measures:
  • Meetings must be limited to a maximum of 5 people.​
  • Attendees must wear masks at all times.
  • A minimum physical distance of 1.5 m between attendees (9 m2 per person) must be maintained at all times. 
  • Meeting time should be limited as much possible.
  • Workshops, training sessions and other professional education activities in the workplace should follow the guidance for Training Centers.

  • Consider working in split teams, alternating shifts, or alternating days to comply with capacity and physical distancing guidance.​
  • Allow flexible working hours for vulnerable employees or those who are concerned about being present in office locations for health reasons.

  • Employees over the age of 60 should be advised to work from home and delay return to work locations, if possible.​
  • Employees who are pregnant, those with chronic conditions, or those with increased health risks should be advised to work from home and delay return to work locations, if possible.

  • Advise employees who may be experiencing stress or anxiety related to COVID-19 to contact the mental health hotline 16000.

  • Communicate clearly and early with managers and employees on plans to reopen and any new guidance or policies that will be introduced.​
  • Keep employees updated on COVID-19 safety and prevention information and guidelines.
  • The emphasis that protecting public health is paramount.​
  • Use MOPH health messages and materials. Let employees know what steps you are taking to keep them safe.
  • It is important remind employees that wearing face masks does not preclude the need to keep physical distance of at least 1.5 meters from each other.

  • ​Minimize any cash transactions and encourage the use of bank cards.
  • Wipe down credit card readers and other payment methods after each use.​

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COVID-19 Services Assistant خدمة المساعدة الخاصة بكوفيد-19
COVID-19 Services Assistant خدمة المساعدة الخاصة بكوفيد-19