Menu Joy

  • ​Souqs will remain open with a capacity of up to 30% and will be closed on Fridays and Saturdays.
  • ​Children under 16 years old are not allowed.​

  • Restrict the number of entry and exit points to the Souq.
  • Thermal screening  of  employees  and  customers  (entry prohibited for  those  with a temperature of  38 degrees or more). 
  • Ehteraz App to be downloaded by all employees and customers, and check that the status is green to allow entry.

  • ​Restrict the capacity of customers and employees in shops, and in Souqs in general, to ensure 1.5 meter between customers (9 meters square minimum of space per person), including in queues, except for family groups).
  • Staff numbers should be kept to a minimum to manage the operations
  • Remind customers of physical distancing requirements - Clear and visible signage.
  • Use floor markings to maintain physical distancing.
  • No sales, or activities that draw large crowds are permitted.
  • Decrease lift capacity to the minimum.
  • Each shop should have a sticker or poster at its entrance indicating the maximum occupancy.

  • Masks to be worn by all staff and customers.
  • Employees must undergo regular testing for COVID-19 as per MOPH guidance.
  • Disposable gloves may be worn by staff during Souq operations (if needed).
  • Vendors should not cover tables and chairs with cloths to make it easier to clean and sanitize surfaces.  There should be increased cleaning at the start/end of the day
  • Trolleys will be disinfected / sanitized before and after each use.
  • All regularly touched surfaces should be disinfected frequently using standard disinfection products.
  • Provide hand sanitizer at entrances and promote hand hygiene practice.
  • Use physical barriers between staff (e.g., cashiers) and customers where practical.
  • Salespersons and other Souq staff must remain conscious all the time about maintaining the minimum safe distance from customers as face masks may cause people to relax their guard about the safe distance).
  • Souq staff should not go to work if they have any respiratory  symptoms.
  • Public toilets can be opened with limited capacity that does not exceed 30% of its total capacity.
  • Public toilets shall be cleaned and disinfected regularly after each use.
  • Disinfection and cleaning of Souqs should be done at night after closing hours to minimize the interaction of housekeeping with customers and salespersons.
  • Porters must wear masks and gloves at all times and observe hand hygiene and physical distancing of 1.5m at all times.

  • ​Minimize handling of products by employees and customers – product lists on display, pre-bagged orders for on-line pick- up.
  • Eliminate samples of products to reduce the risk of contamination.
  • Discontinue the use of display items that cannot be cleaned and sanitized.
  • No test products/ reusable samples (along with any tools to apply makeup) will be permitted.

  • Re-usable bags: should not be used – recyclable paper bags or single-use plastic bags should be used instead.

  • Shops should minimize cash transactions and encourage the use of cards for payments.
  • Clean and disinfect the card payment equipment after each use.

  • Keep employees and customers updated on COVID-19 safety and prevention information and guidelines. 
  • Emphasize that protecting public health is paramount to the Souq. 
  • Use MOPH health messages and materials. 
  • Let customers know what steps you are taking to keep them safe.

  • Implement and encourage taking orders online and deliver or use pick-up services.

  • Shops open at a capacity based on risk assessment, up to 75%.
  • Parking spaces shall be restricted by controlling the number of customers and ensure .the cars are parked away from each other.

  • Service areas such as prayer rooms.

  • Vulnerable groups are strongly advised to remain at home (e.g. elderly, pregnant, and those with chronic illnesses).​

Copyright © 2021 Ministry of Public Health. All rights reserved.

COVID-19 Services Assistant خدمة المساعدة الخاصة بكوفيد-19
COVID-19 Services Assistant خدمة المساعدة الخاصة بكوفيد-19