Business Leisure शॉपिंग मॉल

AIM

To provide guidance on how best to facilitate the safe and gradual restoration of the use of Shopping Malls, and have measures in place to protect the health of customers and employees by reducing the risk of COVID-19 transmission during visits to the malls as much as practicable.

REGULATING ENTRY AND EXIT

Open 50% of entry points only to ensure premises do not become overcrowded (considering floor plan and emergency and fire safety).
Maintain the numbers of customers to 50% of maximum capacity of the mall. Number of employees should be kept to the minimum possible.
Stand-alone restaurants in Malls can open subject to Qatar Clean Program for Restaurants.
Thermal screening of employees and customers (entry prohibited for those with a temperature of 38 degrees or more).
Ehteraz App to be downloaded by all employees and customers, and check that the status is green to allow entry.

PHYSICAL DISTANCING

Restrict the capacity of customers and employees in shops, and in malls in general, to ensure 1.5meter 1.5 meter between customers (9 meters square minimum of space per person), including in queues, except for family groups).
Remind customers of Physical distancing requirements - Clear and visible signage.
Use floor markings to maintain social distancing.
No sales, or activities that draw large crowds are permitted.
Decrease lift capacity to the minimum possible.
Each shop should have a sticker or poster at its entrance indicating the maximum occupancy.

INFECTION PREVENTION AND CONTROL

Masks to be worn by all staff and customers all the time.
Employees must undergo regular testing as per MOPH guidance.
Disposable gloves may be worn by staff during Mall operations if needed. However, frequent hand sanitization may be a better option than gloves, which can be a source of contamination if not appropriately used and should be replaced as per MOPH policy and guidance).
All regularly touched surfaces should be disinfected frequently using standard disinfection products.
Provision of hand sanitizer at entrances and promote hand hygiene practice.
Use physical barriers between staff (e.g., cashiers) and customers where practical.
Salespersons and other mall staff must remain conscious all the time about maintaining the minimum safe distance from customers as face masks may cause people to relax their guard about the safe distance).
All Mall employees should be educated about not going to work if they develop respiratory symptoms or fever and should report sick to their employer.
Public toilets are opened with limited capacity that does not exceed 50%. Strict cleaning routine between customers.
Public toilets shall be cleaned and disinfected regularly after each use. No hand dryers.
Disinfection and cleaning of malls should be done at night after closing hours to minimize the interaction of cleaners with customers and salespersons.
Gyms can open and must follow MoPH guidance.

HANDLING OF PRODUCTS

Minimize handling of products by employees and customers-product lists on display, pre-bagged orders for on-line pick- up.
Eliminate samples of products to reduce the risk of contamination.
Discontinue the use of display items that cannot be cleaned and sanitized.
No test products/ reusable samples (along with any tools to apply makeup) will be permitted.
Customers are not allowed to try on items such as earrings, rings, etc.

SHOPPING BAGS

Re-usable bags: should not be used – recyclable paper bags or single-use plastic bags should be used instead.

MONEY HANDLING

Shops should minimize cash transactions and encourage the use of cards for payments.
Clean and disinfect the card payment equipment after each use.

EDUCATION & AWARENESS

Keep employees and customers updated on COVID-19 safety and prevention information and guidelines. The emphasis that protecting public health is paramount to the Mall. Use MOPH health messages and materials. Let customers know what steps you are taking to keep them safe.

ONLINE ORDERS

Implement and encourage taking orders online and deliver or use pick-up services.

OPENING HOURS AND PARKING

Parking spaces shall be restricted by controlling the number of customers and ensure the cars are parked away from each other.
Public toilets open with strict cleaning routine between customers. No hand dryers.

TO REMAIN CLOSED

VULNERABLE GROUPS

Special considerations should be made for vulnerable groups to keep them safe and protected, e.g., fast track access and service.
Children aged 12 and below are not allowed to enter the shopping Malls.
Vulnerable groups are strongly advised to remain at home (e.g. elderly, pregnant, and those with chronic illnesses).

COVID-19 Services Assistant خدمة المساعدة الخاصة بكوفيد-19